Carvenance

Support

Questions, bugs or ideas? We'd love to hear from you.

Email: support@carvenance.app

In the app, Settings → Help → Report a Problem sends your note with details that help us fix things faster (no vehicle records or photos are included).

Common questions

Where is my data stored?

On your iPhone. If you choose a storage folder (Settings → Storage folder), copies of receipts, photos and backups are also saved there. See the Privacy Policy.

How do I back up or move to a new phone?

Settings → Backup → Back up now saves one file. On the new phone, Settings → Restore from backup… and pick that file. "Merge into my garage" adds what's missing; "Replace all data" restores exactly what's in the backup.

How do I add a vehicle quickly?

Tap + on the Garage, then scan the VIN barcode on the windshield or door jamb and tap Fill in details from VIN.

Why doesn't a fill-up show MPG?

MPG needs the previous full tank to measure from, so it starts with your second full fill-up.

What does Garage Pro include?

Every feature is free for one vehicle. Garage Pro is a one-time purchase that adds more vehicles. If you reinstall or get a new phone, use Settings → Purchases → Restore Purchases.

Recalls say they couldn't be checked.

Recall checks need an internet connection and use the U.S. NHTSA database, so they cover vehicles sold in the U.S.

How do I delete a photo or the 360° view?

On the vehicle page, touch and hold the photo or 360° view and choose Remove, or use Edit vehicle.